FAQ
FAQ – Frequently Asked Questions
Welcome to our Help Center! Below are answers to the most common questions from our customers. If you still need assistance, feel free to contact our support team we’re happy to help.
🛍 About Orders
Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received. We do not ship on weekends or public holidays. Orders placed on Friday evenings or holidays will be processed the next business day.
Q2: Can I change or cancel my order after placing it?
A: If your order hasn’t entered the packaging stage, we may still be able to cancel or modify it. Please contact us as soon as possible at lopezandrewhckgw8265@gmail.co with your order number.
Q3: What payment methods do you accept?
A: We accept the following payment methods:
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Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay / Google Pay
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Shop Pay (installment options available for eligible orders)
Q4: I didn’t receive a confirmation email. What should I do?
A: Please check your spam or promotions folder and ensure your email address was entered correctly. If you still can’t find it, contact our support team and we’ll resend it to you.
🚚 Shipping & Delivery
Q5: Do you ship internationally?
A: Yes! We currently ship to:
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All U.S. states (including Hawaii and Alaska)
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Canada, Australia, the UK, and selected EU countries
To confirm availability for your area, enter your ZIP/postal code at checkout or contact us directly.
Q6: How long does shipping take?
A:
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Standard U.S. Shipping: 3–7 business days
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Expedited U.S. Shipping: 1–3 business days
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International Shipping: 7–21 business days (varies by destination and customs)
Q7: How do I track my order?
A: Once your order ships, you’ll receive a tracking number and link via email. You can also log into your account to check your order status.
Q8: My package says “delivered” but I haven’t received it.
A: Please check the following:
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Was it accepted by a neighbor, roommate, or front desk?
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Was it left at your mailbox, doorstep, or parcel locker?
If you still can’t locate it, contact us immediately — we’ll help investigate with the shipping carrier.
🔁 Returns & Refunds
Q9: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging. Please refer to our Return Policy page for detailed instructions.
Q10: What items are non-returnable?
A: The following items cannot be returned:
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Used or damaged products
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Personalized or custom-made items
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Final sale/clearance items
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Opened beauty or hygiene products (for safety reasons)
Q11: Do I have to pay for return shipping?
A:
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If the return is due to a defect or our error, we’ll cover the return shipping cost.
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If the return is due to personal preference (e.g., wrong size, changed mind), you’ll be responsible for return shipping.
Q12: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.
🛡 Product Quality & After-Sales
Q13: What should I do if my item arrives damaged or defective?
A: Please take clear photos and email us at lopezandrewhckgw8265@gmail.com within 72 hours of delivery. We’ll respond within 24 hours to arrange a replacement or refund.
Q14: Do your products come with a warranty?
A: Apparel and beauty products are not covered under warranty. For electronics or devices, please refer to the product description or contact our support team for details.
🧾 Other Questions
Q15: Do you accept discount codes?
A: Absolutely! Enter your promo code at checkout in the “Discount Code” field. Please note, some promotions may not be combinable.
Q16: Can I send an order as a gift?
A: Yes! You can mark your order as a gift at checkout. We’ll remove price tags and, where applicable, include simple gift-ready packaging.
Q17: How can I contact you?
A:
📧 Email: lopezandrewhckgw8265@gmail.com
📍 Address: 102 DEL MONTE LN, HIGHLANDS, TX, 77562
We typically respond within 24 hours.